Return and Refund Policy
Last Updated: 17/08/2026
At Bella Boo Ireland, we want you to be happy with your purchase. However, due to the nature of some of our nail, beauty, cosmetic and personal-use products, certain products may be subject to legal hygiene exceptions.
This Returns & Refunds Policy applies to purchases made through our online store and should be read together with our Terms & Conditions.
Nothing in this policy is intended to exclude, restrict or limit any statutory consumer rights available to you under Irish or applicable European Union law.
1. Change-of-Mind Returns
For online purchases, consumers generally have a statutory 14-day cooling-off period under Irish consumer law.
If you wish to cancel an eligible online order because you have changed your mind, you must notify us within 14 days from the day you receive the goods.
After notifying us of your cancellation, you generally have a further 14 days to return the goods to us.
Unless otherwise required by law:
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You are responsible for the direct cost of returning the goods to us when cancelling because you have changed your mind.
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You are responsible for ensuring that returned goods are packaged appropriately and safely.
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We may reduce the refund where the value of the goods has been diminished by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
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Where applicable, we will refund the standard delivery charge originally paid for the order.
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We are not required to refund any additional amount paid for a more expensive delivery option where you chose a delivery method other than our standard delivery service.
The above does not apply where goods are faulty, defective, damaged, incorrectly supplied or otherwise do not conform to the contract.
2. Products We Cannot Accept for Return
For health and hygiene reasons, the statutory right to cancel may not apply to certain products once they have been unsealed after delivery.
Depending on the nature of the product, this may include:
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Cosmetics
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Nail products
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Beauty products
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Skincare products
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Personal-use beauty accessories
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Opened or used beauty tools
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Certain products supplied sealed for health or hygiene reasons where the seal has been removed
This hygiene exception applies only where permitted by applicable law.
It does not remove or restrict your statutory rights where a product is faulty, defective, damaged, incorrectly supplied or otherwise does not conform to the contract.
3. Wrong Item, Shade, Colour or Variation
Please check your order carefully before completing your purchase.
If you have selected the wrong product, shade, colour, size or variation, this may be treated as a change-of-mind return where the statutory right to cancel applies.
If you have received a product that is different from the product you ordered, please contact us and we will deal with the matter as an incorrectly supplied product.
4. Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before dispatch. However, because orders may enter processing quickly, we cannot guarantee that a cancellation request can be completed before dispatch.
If the order has already been dispatched, the applicable statutory cancellation and return rules will apply.
Nothing in this section removes or restricts any statutory consumer cancellation rights.
5. Faulty, Damaged, Defective or Incorrect Products
If your order arrives:
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Damaged during transit
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Faulty
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Defective
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Not as described
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Not fit for its intended purpose
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Different from the product you ordered
please contact us as soon as possible.
We ask that you contact us within 48 hours of delivery where possible, particularly for products damaged during transit, so that we can investigate the issue promptly.
However, failure to contact us within 48 hours does not remove or restrict any statutory consumer rights you may have under Irish law.
To help us resolve the issue quickly, please provide, where possible:
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Your order number
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Clear photographs of the product
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Clear photographs of the packaging
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A description of the issue
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Photographs or video demonstrating a fault, where appropriate
Depending on the circumstances and applicable law, you may be entitled to:
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A refund
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A replacement
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A repair
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A price reduction
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Another appropriate statutory remedy
If you exercise a statutory remedy because goods are faulty or otherwise do not conform to the contract, we will cover the applicable reasonable return costs or reimburse you for those costs where you have paid them upfront, as required by law.
For a qualifying fault reported within 30 days of receiving the goods, Irish consumer law provides a short-term right to terminate the contract and obtain a refund, subject to the applicable legal requirements.
6. Damage Caused by Incorrect Use
We are not responsible for damage caused by:
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Misuse
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Accidental damage
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Improper installation
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Failure to follow manufacturer instructions
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Unauthorised modification
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Normal wear and tear
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Use of a product for a purpose for which it was not intended
For electrical products, please follow all manufacturer instructions and safety information.
If an electrical product develops a fault, please stop using it and contact us.
7. Returns Procedure
Before returning any product, please contact us first.
Email: be.yousalesinfo@gmail.com
Phone: +353 85 222 4999 / +353 85 254 7471
Please provide your order number and explain the reason for the return.
Change-of-Mind Returns
Where you are exercising your statutory 14-day cancellation right:
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Notify us within the applicable 14-day cooling-off period.
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Return the goods within the applicable return period.
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You are responsible for the direct cost of returning the goods.
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Return the goods in an appropriate condition, subject to the statutory rules concerning reasonable handling.
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Where applicable, we will refund the standard delivery charge originally paid.
We recommend using a tracked delivery service when returning goods, as you are responsible for the goods until they reach us.
Faulty, Damaged or Incorrect Goods
Where goods are faulty, defective, damaged, incorrectly supplied or otherwise do not conform to the contract, the return costs will be handled in accordance with your statutory consumer rights.
We will not require you to bear the return cost where the law requires us to cover it.
8. Lost or Missing Parcels
If your parcel has not arrived within the expected delivery period, please contact us as soon as possible.
We will investigate the matter with DPD and, where appropriate, assist with tracing the shipment.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption, strikes, customs issues, road closures or other unforeseen events.
However, nothing in this section limits or excludes your statutory consumer rights relating to delayed delivery, non-delivery or lost goods.
9. Refunds
Where a refund is due, we will process it in accordance with applicable Irish consumer law.
Refunds will normally be made using the original payment method unless otherwise agreed or permitted by law.
Where you are entitled to a refund following a valid statutory cancellation, the standard delivery charge originally paid may be refunded where applicable.
Any additional amount paid for an upgraded or more expensive delivery option may not be refundable.
Where a return is made because you have changed your mind, you are responsible for the direct cost of returning the goods to us.
Where goods are faulty, defective, damaged, incorrectly supplied or otherwise do not conform to the contract, we will cover applicable return costs where required by law.
10. Statutory Consumer Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any statutory consumer rights available to you under Irish or applicable European Union law.
If a provision of this policy conflicts with a mandatory consumer protection right, the applicable consumer protection law will take precedence.
11. Contact Us
If you have any questions regarding your order, please contact our customer support team with your order number and details of your enquiry.
By placing an order with Bella Boo Ireland, you acknowledge that you have read and agreed to this Returns & Refund Policy. This policy does not affect any statutory consumer rights that apply under applicable law.
Bella Boo Ireland
15 Bridge Street, Cavan, Ireland.
or filling contacts form on our contact page.